Shipping and Delivery and Returns
Goods must be paid for before they are shipped.
Due to the current Covid crisis delivery of parcels seem to be taking longer than normal. This is out of my control.
I aim to ship your goods within a 2 – 3 days depending on time, day etc the order is received and on circumstances-i.e. if I am on a Course or away on a fitting for a few days.
Most mail is sent Royal Mail with First class post. If it is overweight or the postage paid is not enough then it will have to go second class.
Basic flat rate postage and packaging costs are approximately £5.00 – £20.00 for orders depending on weight, size etc.
The shipping costs charged are NOT the same as what is said on the parcel as fees and packaging costs are added.
Any order not fitting into a Small parcel box might have to be shipped as a Medium parcel or go with a Courier. At present Courier costs are approximately £14.00 – £20.00 for higher value orders.
These prices are changeable depending on the goods ordered.– Email me for a Courier shipping estimate if you are unsure.
Next day delivery is currently not being offered by the Couriers due to Covid. Royal Mail are still offering it but are not guaranteeing it.
An extra cost will be charged for Next day delivery if Postage paid is not enough.
Some larger items have to be sent with a Courier. If you want to organise your own Shipper then notify me please.
I will not use the cheapest Couriers as they are unreliable and the parcels arrive damaged and sometimes not at all.
Shipping to International destinations is possible.
An Estimate is charged and after Postage and Packaging fees the balance is refunded if overcharged or a new Invoice sent if the charge is over the Estimate.
Usually I send International Mail with Royal Mails ‘ Tracked and signed for mail’ and will send a tracking number for you to follow its progress.
Brexit regulations require custom declarations on the parcels. I am not responsible for the Customs and Duties you might have to pay upon receiving your order.
Please familiarise yourself with theses charges in your specific country before ordering.
Couriers are now charging more to cover extra paperwork for exporting goods. As Brexit regulations are still new please be patient with this.
Larger or overweight orders are sent with a Courier and the shipping might have to be adjusted with extra insurance etc. A new invoice will be sent.
If you are out or away and do not notify the post office or delivery service I cannot be held responsible. The item is sometimes returned to me and then a new shipping cost will be charged for.
Once a parcel is shipped it is out of my control. It is your responsibility to follow its progress and make sure someone is available to receive it. To claim for lost mail or undelivered mail takes time and lots of paperwork.
It can be about 3 months before the shipper or Royal mail get back to me.
Please Contact me with any queries about this.
If the order is urgent please contact me and I will endeavor to assist.
I get Proof of postage on mailing your order and high value goods will be sent Recorded Delivery or Proof of Delivery.
Royal Mail will only class a parcel as lost when goods have not been received after 15 working days. If your order is lost I will need to claim which can take up to 3 months with Royal mail.
If you need it before then please place a new order and pay for it. Once I receive funds back from Royal mail you will be refunded.
CHECK YOUR ADDRESS AND POSTCODE — Your order will be sent to the shipping address you enter. Please make sure it is correctly entered as I am not responsible for incorrect post codes and addresses.
If the address given to me is incorrect it is not my responsibility to resend lost goods- a new order will have to be placed and paid for.
Email address —- If the incorrect email address and phone number is entered then I cannot contact you if I need to query an order.
Your order will be sent and then it is up to you to contact me regarding any issues.
If possible I will package the order to obtain the best shipping cost.
Whether one item or 10 items are purchased a Basic rate will be charged. It is up to you to save on shipping costs.
Combining Orders and fees charged—-I will combine orders where possible but a fee will be taken off the shipping of the one order before refunding, to cover fees charged to me and the time processing the orders.
The Couriers now charge extra for higher value goods and this is added for insurance. The rate can increase as the value increases.
A packaging cost is included. Most small parcels are not covering my costs for packaging. Where possible I retain the right to add the extra fees charged to the shipping costs.
Any emails received which are deemed aggressive or threatening will not be answered. It is up to you to read the conditions referred to and if you are not happy please do not place an order.
I run a service based business and try to the best of my ability to leave the customer satisfied.
I reserve the right to re-calculate shipping on larger quantities of fabric or net purchased if the rate set does not cover the cost of shipping and fees related to it.
NETS- Small orders of net will be folded in half. —If you do not want the net folded in half please notify me.
Please unpack on receiving and lay flat as soon as possible.
Large orders will be sent on a bale or roll. Due to the length of a roll the shipping will be extra. I will do my best to find the cheapest shipping option and notify you.
FABRIC- will be folded unless larger orders require it to be sent on a role or bale. Shipping will then have to be adjusted.
Courier services are used sometimes depending on the size of the parcel.
Larger items such as Tutu hangars will attract a higher shipping rate even though the weight is not much.
Likewise Rehearsal Tutus are set at a rate according to the carton size.
Reducing Plastic packaging—— I am trying to reduce plastic packaging in my parcels. Most net will be sent with tissue paper covering it in a box. This will carry on until I manage to find alternative methods to send goods.
If you have an issue with this please message me. I always welcome suggestions.
I dislike waste and try and recycle boxes where I can. However this will not affect your goods as I pack with care.
My Tutus weigh from 1.5 kg up to about 3.5 kg depending on embellishment and fabrics used.
Because of the value I will only send these with a Courier or Recorded mail If collection is not possible, and the shipping will have to be calculated. An estimate will be given on placing of the order.
There are extra insurance costs with high value items which will be above the standard shipping prices
Rehearsal Tutus if un-hooped will be packed inverted in a carton. Please make sure someone is available to receive goods as I cannot be responsible for undelivered goods.
If the Tutu is hooped then it will be sent packed flat in cardboard. The size is dependent on the restrictions of the mail service as far as cost.
If returned to me because of failed delivery or incorrect address given, the cost of re-shipping your goods will be at your expense.
Once Fabric, Net etc and trims are cut they are non-returnable.
NO returns on Patterns and Instruction books.
Please Contact me first. Then return your goods unused and in the original packaging with recorded mail and within 7 days of receipt clearly stating why they have been returned.
If a replacement is needed then I will send it after I have received the returned goods. (which have to be unused and in the same condition as I sent them) –An agreement needs to be reached before re sending the goods.
Refunds–If you are unsure of a colour or suitability of an Applique then please order a sample first. I am not refunding 20 appliques ordered a month ago anymore because they are not to your liking. Order a sample.
Refunding and processing returned goods takes time and costs money. I cannot offer a full refund of the goods under certain circumstances like this.
A small fee will be charged on cancelled orders to cover my Paypal costs and administration costs.
As a basic service business my profit margins are small and I need to at least cover my costs incurred by cancelling orders and refunding.
There are no returns on customised goods.
Please be aware I am not responsible for delayed deliveries because of problems beyond my control, like bad weather, Holidays and Christmas time.
Occasionally errors occur. I am human and would like to assure you I am honestly not wanting to cause extra stress.
Please Contact me with any problem and I will try and get back to you and resolve the issue as soon as I am able.