Shipping and Delivery and Returns
Goods must be paid for before they are shipped.
I aim to ship your goods within a 1 – 2 days depending on time, day etc the order is received and on circumstances-i.e. if I am on a Course or away on a fitting for a few days.
Most mail is sent Royal Mail with First class post. If it is overweight it will have to go second class if the shipping is not covered.
If it is needed for next day delivery then please notify me on firstname.lastname@example.org and I will try and help.
Some larger items have to be sent with a Courier.
Shipping to International destinations is possible.
An Estimate is charged and after Postage and Packaging fees the balance is refunded if overcharged.
Usually I send International Mail with ‘ Tracked and signed for mail’ and will send a tracking number for you to follow its progress.
If you are out or away and do not notify the post office or delivery service I cannot be held responsible. The item is sometimes returned to me and then a new shipping cost will be charged for.
Once a parcel is shipped it is out of my control. It is your responsibilty to follow its progress and make sure someone is available to receive it. To claim for lost mail or undelivered mail takes time and lots of paperwork.
It can be about 3 months before the shipper or Royal mail get back to me.
Please Contact me with any queries about this.
If the order is urgent please contact me and I will endeavour to assist.
I get Proof of postage on mailing your goods and valuable items will be sent Recorded Delivery or Proof of Delivery.
Royal Mail will only class a parcel as lost when goods have not been received after 15 working days. If your order is lost I will need to claim which can take up to 3 months with Royal mail.
If you need it before then please place a new order and pay for it. Once I receive funds back from Royal mail you will be refunded.
CHECK YOUR ADDRESS AND POSTCODE —
If the address given to me is incorrect it is not my responsibility to resend lost goods- a new order will have to be placed and paid for.
If possible I will package the order to obtain the best shipping cost.
Shipping is automatically calculated based on weight and size of the product purchased.-sometimes it is incorrect and then will need to be adjusted.
The fee is variable for shipping whether one item or 10 items are purchased.
A packaging cost is included in smaller parcels.
The Fabrics and Nets have a Table rate charge on them. I reserve the right to re-calculate shipping on larger quantities of fabric or net purchased if the rate set does not cover the cost of shipping.
Any larger order of Net that is on a bale or roll will be re-adjusted after purchase.
NETS- Small orders of net will be folded in half. —If you do not want the net folded in half please notify me.
Please unpack on receiving and lay flat as soon as possible.
Large orders will be sent on a bale or roll. Due to the length the shipping will be extra. I will do my best to find the cheapest shipping option and notify you if there are any changes to your shipping cost.
FABRIC- will be folded unless larger orders require it to be sent on a role or bale. Shipping might then have to be adjusted.
Courier services are used sometimes depending on the size of the parcel.
Larger items such as Tutu hangars will attract a higher shipping rate even though the weight is not much. This might have to be adjusted after purchase.
Likewise Rehearsal Tutus are set at a rate according to the carton size.
I hate waste and try and recycle boxes where I can. However this will not affect your goods as I pack with care.
My Tutus weigh from 1.5 kg up to about 3.5 kg depending on embellishment and fabrics used.
Because of the value I will only send these Recorded mail If collection is not possible, and the shipping will have to be calculated. An estimate will be given on placing of the order.
Rehearsal Tutus if un-hooped will be packed inverted in a carton. Please make sure someone is available to receive goods as I cannot be responsible for undelivered goods.
If the Tutu is hooped then it will be sent packed flat in cardboard. The size is dependant on the restrictions of the mail service as far as cost.
If returned to me because of failed delivery or incorrect address given, the cost of re-shipping your goods will be at your expense.
Once Fabric, Net etc and trims are cut they are non-returnable unless the error is mine.
Please Contact me first. Then return your goods unused and in the original packaging within 7 days of receipt clearly stating why they have been returned.
If a replacement is needed then I will send it after I have received the returned goods.–An agreement needs to be reached before re sending the goods.
There are no returns on customised goods.
Please be aware I am not responsible for delayed deliveries because of problems beyond my control, like bad weather.
Occasionally errors occur. I am human and would like to assure you I am honestly not wanting to cause extra stress.
Please Contact me with any problem and I will try and get back to you and resolve the issue as soon as I am able.